OUR POLICIES
Booking & Deposits
A valid credit card on file is required to reserve your appointment. Select services may require a deposit, which will be applied toward your service total. Deposits are non-refundable for cancellations made with less than 48 hours notice or missed appointments. Please review our Cancellation & Rescheduling policy below for applicable fees. Separate deposit terms apply to hair extensions. Please see our Hair Extension Deposits policy below.
CANCELLATIONS & RESCHEDULING
Please provide at least 48 hours notice to cancel or reschedule your appointment.
48 hours or more before your appointment: No cancellation fee.
Less than 48 hours before your appointment, excluding same-day cancellations: A fee of 50% of the scheduled service amount applies.
Same-day cancellations and no-shows: A fee of 100% of the scheduled service amount applies.
These terms also apply when rescheduling your appointment.
LATE ARRIVALS
If you’re running late, please call us at 732-270-0001.
Arriving more than 10 minutes late may require us to modify or reschedule your service. If we’re unable to accommodate your appointment due to lateness, it may be treated as a no-show and charged 100% of the scheduled service amount.
SERVICE ADJUSTMENTS
We want you to love your hair. If you have concerns about your service, please contact us within 7 days of your appointment so we can review them with your original stylist.
Adjustments are scheduled with your original stylist unless otherwise arranged by salon management. Having your hair altered at home or by another stylist or salon will void adjustment consideration.
Additional charges may apply if your requested change differs from the original consultation or agreed-upon service plan.
APPOINTMENT REMINDERS
We send appointment reminders by text and email as a courtesy. Please keep your contact information up to date. You remain responsible for your scheduled appointment even if a reminder is not received.
Not confirming your appointment does not cancel it. Our cancellation policy still applies.
PAYMENTS & GRATUITIES
We accept all major credit cards, salon gift cards, and cash.
Gratuities cannot be added to credit card payments. An ATM is available onsite for your convenience.
PAYMENT POLICY
We accept all major credit cards, gift cards, and cash. We do not accept tips on credit cards, but have an ATM onsite.
RETURN POLICY
Products may be returned for salon credit within 7 days of purchase with a receipt.
GIFT CERTIFICATES
Gift certificates may be purchased in any dollar amount and redeemed toward salon services and products.
Gift certificates cannot be used toward gratuities. Gratuities must be paid separately.
Gift certificates do not expire. Any remaining balance will be available for future use. They are not redeemable for cash, except where required by law.
HAIR EXTENSION DEPOSIT POLICY
A deposit is required to reserve your hair extension installation appointment and is applied toward your total service cost. Your deposit amount will be confirmed during your consultation.
Once your hair has been ordered, the amount paid toward the hair is non-refundable, including if you cancel or miss your appointment.